Ok, so some progress ...here is a cut/paste of the email I received today from Mars:
"Thank you for contacting Mars Veterinary, the creators of Wisdom Panel® tests, best-in-class breed identification test for mixed-breed dogs. Our science team would like to do a further re-analysis on Tessa's sample. I have escalated your concerns to our science team for review and once the review is complete, they will contact you with their findings (via phone and email).
The escalation process takes approximately 21 business days, and is free of charge. The re-analysis process involves our Geneticist manually looking at Tessa's raw data sample, and then selecting the breeds herself. As opposed to our algorithm selecting the best matches. This can rule out any possible over/under estimation of breeds. Please provide the best contact number for our Geneticist to reach you at. Thank you so much!
Best Regards,
Customer Care
Mars Veterinary"
Yes, it appears to be a form letter where the names are filled in, but it's a START!
I replied requesting a new swab be tested, since the name mix up occurred, I explained I do not trust the proper info is attached to the correct swab & that retesting the wrong swab, or a swab contaminated with another dogs dna is pointless & will yield the same results.
Thoughts?