Chewy is great. I fully agree with everybody‘s feedback. When I had to return a bag of (unopened) dry food, they asked me to donate it to a local organization rather than send it back, which was very generous. At the same time, it saved me a lot of trouble and helped other animals in need. Similar to
@Boxergirl story, they processed a full refund.
Although just a minor detail, their customer service staff is extremely polite, helpful, and fast to respond. I have only had positive encounters with them so far. Pricing, speed and convenience are hard to beat for sure.